Automation in the real world
Published case studies of businesses, from a solo realtor to a global fintech, that automated real work. Every figure links to its original source, with our take on what it means for your business.
Support
Klarna · Fintech and payments
One month after launch, Klarna reported that its OpenAI-powered assistant had held 2.3 million conversations, two-thirds of all customer service chats, with satisfaction scores on par with human agents.
Operations
Delivery Hero · Food and local delivery
Delivery Hero’s IT team was fielding about 800 locked-account requests a month. A single n8n workflow moved approval to the employee’s manager and automated the rest.
Sales
Vendavo · B2B pricing software
Vendavo’s Google Ads leads were being copied by hand from an email into a spreadsheet and then into a web form. Automated routing took follow-up from hours to minutes.
Operations
The Stepstone Group · Online recruitment
One of Europe’s largest job platforms runs more than 700 active automation workflows, parsing two to three million job documents a month and clearing manual back-office work in seconds.
Operations
Billfast.ai · Agriculture and small business
Spanish farmers facing mandatory electronic invoicing now create compliant invoices by sending a voice note on WhatsApp or Telegram. The agent does the rest.
Support
Calendly · Scheduling software
Calendly’s teams were moving feedback and leads between tools by hand. Automated handoffs out of Zendesk gave support a live feedback loop with product and sales.
Sales
Best Bellingham Homes · Real estate
A one-person real estate business in Bellingham, Washington automated contact syncing and email logging so that lead records stay current without manual entry.
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